Terms & Conditions

Effective Date: July 22, 2026

Welcome to EXOTICA. These Terms & Conditions (“Terms”) govern your access to and use of the EXOTICA website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

EXOTICA is an online retail store offering imported chocolates, beverages, snacks, coffees, cookies, sauces, and other gourmet food products.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Updated Terms will be published on this page.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information provided by you is accurate and complete.

3. Products & Pricing

  • All products displayed on our website are subject to availability.
  • We strive to ensure that product descriptions, images, and prices are accurate. However, minor variations in packaging or appearance may occur due to manufacturer updates.
  • Prices are displayed in Indian Rupees (INR) and are subject to change without prior notice.
  • Applicable taxes and shipping charges, if any, will be displayed during checkout.

4. Orders

  • An order is considered confirmed only after successful payment and acceptance by EXOTICA.
  • We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or any other legitimate reason.
  • If payment has already been made for a cancelled order, the applicable refund will be processed to the original payment method.

5. Payments

We accept secure online payments through trusted payment gateway partners.

All payment transactions are encrypted and processed securely. EXOTICA does not store your debit card, credit card, UPI PIN, CVV, net banking passwords, or other sensitive payment credentials.

6. Shipping & Delivery

Orders are processed and shipped in accordance with our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

7. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.

As EXOTICA deals primarily in food and beverage products, returns are accepted only in eligible cases such as damaged, defective, expired, or incorrectly delivered items.

8. User Responsibilities

By using this website, you agree:

  • Not to misuse or interfere with the website.
  • Not to provide false or misleading information.
  • Not to engage in fraudulent transactions.
  • Not to upload or transmit viruses, malware, or any harmful content.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, product listings, and website design, is the property of EXOTICA or its respective owners and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, EXOTICA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or the purchase of products.

Our maximum liability shall not exceed the amount paid for the relevant order.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

EXOTICA

Phone: +91 9296909094 / +91 9296909095

Business Address:
B-24 Shakuntal Commercial Mall
Dehu-Alandi Road
Moshi, Pune

Email: support@chocoonline.in