Privacy Policy

Effective Date: July 22, 2026

At EXOTICA (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through our payment partners)
  • IP Address
  • Browser and Device Information
  • Order History
  • Communication with Customer Support

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Improve our website and customer experience
  • Detect fraud and maintain website security
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Payment Information

Online payments made on EXOTICA are processed securely through trusted payment gateway partners.

EXOTICA does not store your debit card, credit card, UPI PIN, CVV, net banking passwords, or other sensitive payment credentials on our servers.

4. Sharing of Information

Your information may be shared only with trusted third parties necessary to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Technology and hosting providers
  • Government authorities where required by law

These partners are permitted to use your information only for providing services on our behalf.

5. Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyse website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings, although certain website features may not function properly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your personal information where legally permissible

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. EXOTICA is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

EXOTICA

Email: support@chocoonline.in

Phone: +91 9296909094/5

Business Address: B-24 Shakuntal Commercia Mall Dehu-Alandi road Moshi Pune

We will make reasonable efforts to respond to your enquiries promptly.