Shipping & Delivery Policy

Effective Date: July 22, 2026

At EXOTICA, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders across India.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Orders are typically processed within 1–2 business days, excluding Sundays and public holidays.
  • During peak seasons, sales, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Coverage

We currently deliver to most serviceable locations across India through trusted courier and logistics partners.

Delivery availability depends on the customer’s PIN code.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

From time to time, EXOTICA may offer free shipping on eligible orders as part of promotional campaigns.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) along with tracking details to monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the shipment, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Logistics or courier issues
  • High order volumes

EXOTICA shall not be held liable for delays caused by factors beyond our reasonable control.

8. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product,
  • An incorrect item, or
  • An incomplete order,

please contact us within 24 hours of delivery with your order number and clear photographs of the product and package.

Our team will review your request and provide an appropriate resolution in accordance with our Refund & Return Policy.

9. Address Accuracy

Customers are responsible for providing accurate shipping information.

EXOTICA is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

10. Contact Us

For any shipping or delivery-related queries, please contact us:

EXOTICA

Phone: +91 9296909094 / +91 9296909095

Business Address:
B-24 Shakuntal Commercial Mall
Dehu-Alandi Road
Moshi, Pune

Email: support@yourdomain.com (Please replace with your official email address.)